Delivery & Collection

This policy explains how delivery and collection works for all Pottery @ Home hires.

Delivery days

All delivery and collection takes place on weekends only (Saturday and Sunday).

This allows us to:

offer reliable delivery slots
minimise disruption to customers’ working weeks
keep hire costs accessible

Weekday delivery is not currently available.

Delivery areas

Free delivery & collection

We offer free delivery and collection across Edinburgh, the Lothians, Falkirk, Stirling, Clackmannanshire, Fife (as far as Dunfermline), the Scottish Borders, and Berwick-upon-Tweed.

Eligibility is confirmed using your postcode at the reservation stage

Delivery outside our local area

Delivery is available elsewhere across Scotland and North England, subject to availability.

Delivery: £45
Collection: £45

Delivery charges will be confirmed with you before invoicing.

Delivery timing

Delivery and collection are arranged by appointment
We will agree a weekend date and time window in advance
Someone must be present to receive or hand over the wheel

We’ll always confirm details ahead of time so you know exactly when to expect us.

Access & handling

Please ensure clear, safe access to the delivery location
Wheels are delivered to ground floor locations only, unless agreed in advance
Full-size wheels require a two-person lift - please let us know in advance if there are stairs, narrow access, or other restrictions

If safe access is not available on arrival, delivery may need to be rescheduled.

Setup & installation

Wheels are delivered ready to use
Basic setup guidance is provided
We do not permanently install or modify furniture, worktops, or spaces

Collection at the end of hire

Collection will be arranged in advance and will take place on a weekend
Wheels must be:
- clean
- free from excess clay or water
- safely accessible

Normal wear and tear is expected. Any damage beyond reasonable use may be addressed in line with our terms.

Failed delivery or collection

If a delivery or collection cannot take place due to:

no access
no one present
unsafe conditions

An additional charge may apply to cover the aborted visit.

Questions

If you’re unsure whether delivery to your address is suitable, or if weekend delivery could be an issue, please get in touch before reserving, we’re always happy to advise.