Privacy Policy
This policy explains how Pottery @ Home collects and uses personal information.
Who we are
​
Pottery @ Home is operated by PWHR Ltd.
If you have any questions about this policy, you can contact us at:
dylan@pwhr.co.uk
What information we collect
​
When you make a reservation or contact us, we may collect:
-
Your name
-
Email address
-
Phone number
-
Postcode
-
Details relating to your pottery wheel reservation
We only collect information that is necessary to provide our services.
How we use your information
​
We use your information to:
-
Respond to enquiries and reservation requests
-
Confirm availability and arrange delivery or collection
-
Send invoices and service-related emails
-
Communicate with you about your hire
We do not sell your data or use it for unrelated marketing.
How your information is stored
​
Your information is stored securely using trusted third-party services, including:
-
Wix (website and forms)
-
Stripe (payments and invoicing)
​
We take reasonable steps to ensure your data is kept secure.
Sharing your information
​
We only share your information when necessary to provide our service, for example:
-
To process payments
-
To arrange delivery or collection
​
We never share your data for advertising or marketing purposes.
How long we keep your information
​
We keep personal information only for as long as necessary to:
-
manage your hire
-
meet legal or accounting requirements
​
You can request deletion of your data at any time, subject to legal obligations.
Your rights
​
You have the right to:
-
Request access to the personal data we hold about you
-
Ask us to correct or delete your information
-
Ask questions about how your data is used
To make a request, please contact us using the details above.
​
Cookies
​
Our website may use basic cookies to ensure it functions properly.
We do not use cookies for advertising or tracking.
Changes to this policy
​
We may update this policy occasionally.
Any changes will be posted on this page.